Customer Support
Unify offers unparalleled customer support tailored to meet the diverse needs of your community. With our comprehensive services, we ensure seamless communication, efficient problem resolution, and a human touch that makes all the difference. Our dedicated team supports your program across multiple channels and languages, providing the assistance your community members need when they need it most.
Craft your ideal benefit program with our intuitive design tools
Fully streamlined
Unify by Scholar Fund is the leading platform for managing and delivering.
Comprehensive
Unify by Scholar Fund is the leading platform for managing and delivering.
When my employment ended suddenly due to the pandemic, the Seattle Disaster Relief Fund provided crucial support that kept our household afloat. The direct assistance was a lifeline during an incredibly difficult time.
Seattle Disaster Relief Fund I, II, & III ($33M)
$280M
Successfully distributed
All in one place
Application Navigation Assistance
Help community members navigate the application process with ease. Unify's support team provides step-by-step guidance to ensure applications are completed accurately and efficiently.
Case Management Services
Offer experienced case management support. Unify’s team can serve as case managers, providing personalized assistance and follow-up to ensure comprehensive support for your beneficiaries.
Seamless Integration
Integrate Unify’s back-office services with your existing systems. Our flexible solutions are designed to complement and enhance your current operations without disruption.
Real-Time Chat Support
Engage with beneficiaries instantly through real-time chat support. Provide quick responses and resolutions to common issues, improving satisfaction and efficiency.
Video Chat Assistance
Offer face-to-face support with video chat. Unify’s video chat capabilities bring a personal touch to remote assistance, making complex issues easier to resolve.
Proactive Outreach
Engage proactively with your community. Unify’s support team can conduct outreach to check in on beneficiaries, ensuring they receive the help they need.
Automated Support Systems
Implement automated support for common queries. Use Unify’s AI-driven systems to provide instant answers to frequently asked questions, freeing up staff for more complex issues.
Feedback Collection
Gather valuable feedback from your community. Unify’s support services include tools for collecting and analyzing feedback to continuously improve the support experience.
Training and Resources
Provide training and resources to empower beneficiaries. Unify offers educational materials and training sessions to help community members make the most of your program.
Design, Deliver, & Manage
Tailored Program Creation
Craft your ideal benefit program with our intuitive design tools
Unify by Scholar Fund is the leading platform for managing and delivering cash assistance, rental aid, and community investments seamlessly.
SEND PAYMENTS INSTANTLY
Effortlessly handle applications, reviews, and payments through our unified dashboard.
Unify by Scholar Fund is the leading platform for managing and delivering cash assistance, rental aid, and community investments seamlessly.
MANAGE wITH EASE
Manage apps, reviews, and payments in one dashboard.
This platform is the top choice for managing and analyzing payments and applications, keeping you informed and in control at all times.
Our features
Unify by Scholar Fund is the leading platform for managing and delivering cash assistance, rental aid, and community investments seamlessly.
Collect Applications
Streamline the application collection process with customizable, user-friendly forms.
Customer Support
Offer exceptional customer support with multi-language capabilities and various channels.
Back Office Infrastructure
Streamline and scale your operations with comprehensive back office support.
Powering Benefit Programs at Scale
