Comprehensive and Multilingual

Customer Support

Unify offers unparalleled customer support tailored to meet the diverse needs of your community. With our comprehensive services, we ensure seamless communication, efficient problem resolution, and a human touch that makes all the difference. Our dedicated team supports your program across multiple channels and languages, providing the assistance your community members need when they need it most.

Connecting Communities with Care

  • Multichannel Support (Live Chat, Email, Phone, SMS), Video Chat
  • Multilingual Assistance
  • In-House Dedicated Staff
  • Scalable Support
  • Customized Support Schedules
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Multichannel Support

Reach your community through phone, email, SMS text, live chat, and video chat. Unify ensures that your beneficiaries have access to support through their preferred communication method, enhancing their experience and satisfaction.

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Multilingual Assistance

Support your community in over 100 languages. Unify’s multilingual capabilities ensure that language barriers do not hinder access to assistance, fostering inclusivity and understanding.

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In-House Dedicated Staff

Rely on our experienced, dedicated in-house staff. Our team is trained to handle a wide range of issues and provide empathetic, effective support tailored to the needs of your community.

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Scalable Support

Handle thousands of community members per day. Unify’s scalable support infrastructure is designed to grow with your program, ensuring consistent and reliable assistance regardless of demand.

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Customized Support Schedules

Build support around hourly needs. Unify can tailor support schedules to match the specific needs of your program, providing timely assistance exactly when your community needs it most.

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Amazing Features

Application Navigation Assistance

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Help community members navigate the application process with ease. Unify’s support team provides step-by-step guidance to ensure applications are completed accurately and efficiently.

Case Management Services

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Offer experienced case management support. Unify’s team can serve as case managers, providing personalized assistance and follow-up to ensure comprehensive support for your beneficiaries.

Seamless Integration

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Integrate Unify’s support services into your existing programs. Our flexible platform can work alongside your current systems to enhance support without disruption.

Real-Time Chat Support

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Engage with beneficiaries instantly through real-time chat support. Provide quick responses and resolutions to common issues, improving satisfaction and efficiency.

Video Chat Assistance

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Offer face-to-face support with video chat. Unify’s video chat capabilities bring a personal touch to remote assistance, making complex issues easier to resolve.

Proactive Outreach

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Engage proactively with your community. Unify’s support team can conduct outreach to check in on beneficiaries, ensuring they receive the help they need.

Automated Support Systems

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Implement automated support for common queries. Use Unify’s AI-driven systems to provide instant answers to frequently asked questions, freeing up staff for more complex issues.

Feedback Collection

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Gather valuable feedback from your community. Unify’s support services include tools for collecting and analyzing feedback to continuously improve the support experience.

Training and Resources

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Provide training and resources to empower beneficiaries. Unify offers educational materials and training sessions to help community members make the most of your program.

Seamless Onboarding

Step 1: Setup & Integration

Begin by integrating Unify’s comprehensive support services into your existing program infrastructure. Our team works with you to ensure a smooth setup, aligning our services with your specific needs and ensuring that all support channels are ready to assist your community from day one.

  • Program Alignment
  • Channel Integration
  • Custom Setup
  • Training & Onboarding
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Multichannel, Multilingual Support

Step 2: Execution & Support

Execute your support strategy with precision using Unify’s robust tools. Our dedicated in-house team provides assistance through phone, email, SMS text, live chat, and video chat, ensuring your community receives timely and effective support. With multilingual capabilities, we break down language barriers and provide inclusive assistance to all beneficiaries.

  • In-House Team
  • Multichannel Support
  • Multilingual Assistance
  • Rapid Responses
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Track, Analyze, and Optimize Support

Step 3: Monitoring & Improvement

Monitor the effectiveness of your support services with Unify’s advanced analytics and reporting tools. Gather feedback from your community to identify areas for improvement. Use these insights to refine your support strategy, ensuring that your program continually meets the evolving needs of your beneficiaries.

  • Advanced Analytics
  • Community Feedback
  • Performance Tracking
  • Strategy Optimization
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power your programs

Our Features

Testimonials

Community Response

"When the pandemic hit, I lost my job and had no safety net. The relief fund was a lifeline for my family. It helped us pay rent and buy groceries during the toughest months. I'm grateful for the support when we needed it most."

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Maria
COVID-19 Relief Fund for Undocumented Individuals in Washington State
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“I've tried several website builders in the past, but Flexon stands out for its ease of use and flexibility. The drag-and-drop interface makes it simple to customize my site exactly how I want it.”

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Wade Warren
Digital Dynamics
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"The Immigrant Relief Fund provided not just financial assistance, but also a sense that we weren't forgotten. It made a huge difference in our ability to stay afloat.

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Amira Watson
Washington COVID-19 Immigrant Relief Fund
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"My restaurant was on the brink of closing when we received help from the Small Business Stabilization Fund. That grant allowed us to adapt our business model and keep serving our community. We wouldn't be here today without it.

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Carlos
Small Business Stabilization Fund
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"I've been using Flexon for my personal blog for several months now, and I couldn't be happier with the results. The website builder is incredibly intuitive, allowing me to create beautiful and functional blog posts with ease.”

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Marvin McKinney
TechSolutions Inc.
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“Flexon's software solutions have exceeded our expectations in every way. Their website builder is intuitive and easy to use, allowing us to create a professional website in no time.”

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Devon Lane
Digital Agency
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“Their team is talented, experienced, and committed to delivering results. The website design services exceeded our expectations, and the digital marketing strategies have helped us reach new heights.”

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Jacob Jones
Innovate Solutions
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Amplify Your Impact
Unify Your Process

Bring together every aspect of benefit administration into one seamless experience. With Unify, transform fragmented processes into a cohesive force for community support.